These terms and conditions were last amended on 8/9/2020.
The following information outlines the terms and conditions for shopping with us via the Hooked on Ewe website www.hookedonewe.co.uk and in our physical store in Shrewsbury.
By using the website or submitting an order, you are agreeing to the terms that appear within this page. Please read this information carefully.
“you” and “your” means anyone who uses the website or orders products from Hooked on Ewe.
“Hooked on Ewe” or “us” or “we” or “our” refers to Hooked on Ewe which is a trading style of Burbuila Ltd whose registered office is at Atlas House, Caxton Close, Wigan, WN3 6XU.
“website” refers to www.hookedonewe.co.uk
1. Shopping online with us
1.1. To place an order on this website, you must provide a full and accurate delivery address and have a valid credit/debit card in your name which is on the list of cards accepted by us.
1.2. By shopping on our website, you agree that the details provided by you are correct and complete.
1.3. You may contact us at https://www.hookedonewe.co.uk/contact-us, telephone 01743 216 700 or in writing at : Customer Service, Hooked on Ewe, 11 Fish Street, Shrewsbury, Shropshire, SY1 1UR.
1.4. Unfortunately, at this time, we are only able to ship orders within the UK.
2. Price, Payment and Delivery
2.1. Prices displayed on the website are the prices which will be charged at checkout, excluding any discounts or shipping charges. Payment will be taken at the time the order is placed.
2.2. In the event that your order contains items that were incorrectly priced by us, we reserve the right to adjust your order when it is received by us. we will notify you of this prior to the order being adjusted. Please be aware that this is an unusual event.
2.3. Shipping within the UK: £2.95 per order (Free shipping on orders over £25). We work to ensure that delivery is within a maximum of 7 working days for orders in the UK.
2.4. We endeavour to ensure that the stock listed on this website is up to date at all times. However, all goods are subject to availability. In the unlikely event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date. You will be given the option of receiving a refund in this scenario.
2.5. Please allow 7 working days for delivery before getting in touch to investigate your order. All orders are delivered either by post or courier, depending on their size and value. On rare occasions, we may dispatch different items from the same order by different delivery methods.
2.6. Prices shown are inclusive of Value Added Tax (VAT). The prices on the website reflect the current rate of VAT.
2.7. We accept payment from MasterCard, Visa Credit, Visa Debit and American Express.
3. The Contract
3.1. You may only purchase products from our website if you are at least 18 years old. By placing an order on the Hooked on Ewe website, you are confirming that you are at least 18 years old and we are entitled to rely on that confirmation.
3.2. Once you have placed an order on the website we will send you an order confirmation email. When your order is delivered, you become the owner of the products. Therefore, you will have no legal liability in connection to your order until it has been delivered to you.
4. Our Products
4.1. Our products aim to comply with your legal rights to be of satisfactory quality, fit for purpose and match the description provided. These rights are known as your statutory rights.
4.2. Product images provided on the website are for illustration purposes only. Every effort has been made to reflect the colours of our products accurately, however, we cannot accept responsibility for screen variations and light issues. Therefore, it is possible that your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our site as manufacturers change their packaging from time to time.
4.3. We are not a wholesaler and as such, our products are supplied for personal use only. We reserve the right to refuse to accept any order which we suspect to be for commercial/resale purposes.
5.1. Once your order has been placed and paid for, it cannot be amended.
6. Special Offers and Promotions
6.1. From time to time, at our discretion, purchases of products may be subject to special offers, discounts and promotions.
6.2. We reserve the right to change the terms of special offers, discounts and promotions or withdraw them altogether, at any time and without notice.
6.3. Only one discount code of any type may be used per transaction. If we believe, for any reason, that a discount code has been used more than once, we reserve the right to not apply the discount code to the transaction and to take full payment using the payment method selected or to cancel your order.
6.4. We reserve the right to not apply discounts/offers to selected products at our discretion.
7. Our Right to Change these Terms and Conditions
7.1. We reserve the right to change these terms and conditions as required.
7.3. When we change these terms and conditions, the date will be amended at the top of this page.
8. Our Liability
8.1. Whilst we seek to provide you with quality products, we cannot accept responsibility for any indirect or consequential loss or damage you experience in having the products delivered to you, arising out of our supply or failure to supply the products to you.
8.2. For further information about your consumer rights, please contact your local Citizens’ Advice Bureau or Trading Standards office.
8.3. We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including, but not exclusive to acts of God, fire, lightning, explosion, war, disorder, flood, pandemics,industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.
8.4. Other than as set out in clause 8.1, our maximum liability from any order for the supply of products to you will be limited to the price of the products contained within that order.
8.5. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.
9. Other Important Terms
9.1. Each of the paragraphs of these terms and conditions operates as its own entity. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full effect.
9.2. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times our intellectual property. You are permitted to use the material data and content only for your personal use in placing orders through our site, but you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written permission.
9.3 Any delay on our part to insist that you comply with any of the terms and conditions does not mean that we have waived our rights against you and that you therefore do not need to comply with the terms and conditions listed on the website. If we decide to waive any of these terms and conditions and therefore you need not comply with your obligations, we will do so in writing to you.
9.4. The terms and conditions listed on this website regulate the supply of products by us to you. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
9.5. We may include links on this website to third party websites. We cannot accept responsibility for the content of these websites and you visit these at your own discretion and risk.
9.6. These terms and conditions are governed by the laws of England and Walesand as such, the purchase of products through the website and any dispute or claim arising out of or in connection with it will be governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction.